Service Level Agreements (SLA) between an IT service provider and a customer serve to agree the terms and conditions for the provision of services in writing. Before a contract is concluded, the components of the Service Level Agreements between the company and the service provider (e.g., a Managed ServicesWhat are managed services? Managed services can be defined as IT services... More provider). They contain various components relating to the selected services and serve as a basis for measuring and evaluating performance.
