Accelerated procurement processes
Thanks to AI-based input management

MTU Aero Engines AG
Introduction of an electronic file system with mailbox and process management

MTU Maintenance is a leading global provider of maintenance, repair, and overhaul services for aircraft engines, supporting 200 airlines with 30 different engine types. Quality and safety are top priorities in order to get engines back into service quickly and efficiently. The procurement of spare parts and external services plays a critical role in this success. Thanks to AI-supported automation and the introduction of our electronic file management solution, we were able to accelerate and optimize processes at MTU Maintenance in Hanover.

REFERENCE REPORT Accelerating procurement processes

The detailed PDF reference report provides even more information on how we used artificial intelligence and electronic file management to make MTU Maintenance Hannover efficient and secure.

Read Reference Report

Headquarters: Munich

Employees: 10,000

Retained earnings: €438 million

We were looking for a solution that would allow us to perform our core procurement tasks more efficiently. For example, through intelligent, automated pre-selection and classification of data and information. Equally important were the traceability and audit-proof nature of the decisions made, as well as the stability of the solution.

Özlem Evin

Procurement Manager | MTU Maintenance

CHALLENGE AND REQUIREMENTS

Increased process efficiency and transparency in ordering
Automation of email-based inbox as part of the procurement processes
Compliance with regulations and data protection

Our goal was to ensure that users would not have to familiarize themselves with the terminology and functionality of the new solution, but could immediately recognize the terms they are accustomed to and carry out their workflows efficiently. Because CENIT ECLISO is a generic solution for all types of files, it also allows for optimal customization to specific requirements.

Thorsten Drews

Project Manager, Information Technology | MTU Maintenance

SOLUTIONS

Introduction of an electronic file with mailbox and process management using ECLISO
AI-based analysis and classification of incoming emails
Automated integration of emailinbox and rule-based assignment to files & processes using SERVICEMANAGER

The AI does not make decisions on its own. However, it organizes processes, data, and information so that our procurement staff can make the best possible decision.

Thorsten Drews

Project Manager, Information Technology | MTU Maintenance

WHAT THE CLIENT VALUES IN US

Proven application with high functional coverage and customization options
Holistic solution including the introduction of AI-based input management solution from a single source
A wide range of other possible applications thanks to the modularity of the solution

CLIENT VALUE

Process acceleration through automated capture and assignment of incoming emails (quotes) and accelerated approval processes

Cost reduction through savings on time-consuming manual tasks

Given the extreme technical complexity and the stringent security requirements for all processes, we spent about nine months working on the project. The very intensive testing phase was particularly important. In such a sensitive context, we simply could not afford any “teething problems.”

Stefan Jamin

Division Head | Business Process Automation