Solution Maintenance
Added value through professional support
Individual software maintenance
Individual software extensions have become indispensable for many companies. They optimize your business processes and create real added value - but also require special attention when it comes to maintenance and support. This is exactly where our Solution Maintenance comes in: As a supplement to our ISR Standard or Premium Support, we offer you professional support for your individual extensions and solutions.
Solve complex scenarios quickly and easily
Your benefits with Solution Maintenance
Although the use of individual software extensions offers many advantages, it also places high demands on technology, resources and expertise. Mapping complex scenarios not only requires considerable development effort, but also a deep understanding of the company's own processes. Continuous maintenance and troubleshooting are also essential to ensure long-term functionality. This can be time-consuming and challenging for your IT department.
This is exactly where our Solution Maintenance comes in and takes these tasks off your hands - for a smooth and efficient solution that supports your success in the long term. Benefit from the following advantages:
- Fast problem solving by a team of experts: Maintaining your own software extensions requires special know-how. Our dedicated team of experts is familiar with your solution and can quickly analyze and resolve problems.
- Quality assurance at the highest level: A smoothly functioning system is crucial for your business processes. Through professional support and fast troubleshooting, we guarantee the highest quality standards in the maintenance of your individual extensions.
- Independence and flexibility: With Solution Maintenance from ISR, you are no longer dependent on individual developers or manufacturers. You have a central, reliable point of contact for all your extensions - regardless of who originally developed them.
- Efficient troubleshooting through system mapping: We reproduce your specific system environment in our support and development system. This enables us to reproduce any errors that occur directly on our premises, analyze them in a targeted manner and rectify them efficiently.
- Optimal addition to your existing support: Solution Maintenance extends your ISR Standard or Premium Support exactly where you need it. This gives you seamless support for your entire system landscape.
For individual solutions
Our scope of services
We take care of your individual concerns and answer your questions about how your specific solution works.
By mapping your customer-specific system environment with us, we can efficiently analyze errors and provide bug fixes and workarounds.
We provide complete release notes for all changes to your solution - from bug fixes to new features.
Whether hotfix or fixpack, we provide you with release notes, installation packages and clear instructions for implementation as required.
With a dedicated development system for creating and developing bug fixes, we offer you comprehensive support for your software enhancements.
Seamless support
Our approach
To enable us to provide optimum support for your individual extensions, all relevant information is transferred in a targeted manner. As systems that have grown over the years have often become highly individualized, a complete transfer of knowledge is often not technically possible and only makes limited economic sense. This is why we focus on a lean but effective transition. The main focus here is on
- Adoption of customer-specific adaptations and documentation
- Handover of the code from the project team to our Solution Maintenance team
- Instruction in the existing support and development system
- Workshop (usually two days) for efficient knowledge transfer
This ensures that we can seamlessly support your software - with minimal effort for your IT department and maximum efficiency in maintenance and further development.
Brochure
IT-Services at a glance
Support for your individual extensions
Various manufacturer solutions
With our Solution Maintenance, you receive the right support for your individual extensions, regardless of the manufacturer's product. In combination with your Premium Support for the respective base product, we offer you a specialized maintenance service that provides optimum support for your unique adaptations and keeps your systems running efficiently in the long term. Here is a selection of manufacturers and software solutions for which we offer our Solution Maintenance:
- IBM solutions: These include extensions for IBM Cognos Analytics, IBM FileNet Content Manager or IBM Datacap.
- ISR products: Customized extensions for our own ISR software(ISR Information Office, ISR Accounts Payable Flow and ISR Contract Manager)
Standard software continues to evolve - and individual adaptations have to keep pace. With Solution Maintenance, we ensure that extensions continue to run stably and remain optimally integrated even after updates or system migrations.
Joachim Wrzeciono
Team leader
IT support and solution maintenance - hand in hand
In addition to the introduction and support of our invoice processing software ISR Accounts Payable Flow, we have also implemented customer-specific adaptations and enhancements as part of our solution maintenance. We have also optimized response and resolution times and extended support times to meet the customer's specific requirements.
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Contact us now at
We will be happy to support you!
The complexity of software maintenance, which is necessary for the smooth functionality of individual extensions, should not be underestimated. If you don't want to tackle these challenges alone, we are the ideal partner at your side. Contact us to find out how our solution maintenance can efficiently support your systems and minimize the effort for you. We look forward to hearing from you!
Markus Thomaszick
Head of Application Management ECM
Application Management
markus.thomaszick@isr.de
+49(0)15142205492
Joachim Wrzeciono
Head of Product Development
Application Management
joachim.wrzeciono@isr.de
+49(0)151 422 05 462