Service Monitor
Gain Insight into Current Operations!
Your Automation Platform in View
In today's fast-paced business environment, even minor disruptions in your business-critical applications can have significant repercussions. The SERVICE MONITOR identifies potential issues before they escalate into critical incidents. It continuously monitors all components of your Business Automation environment, providing administrators with valuable insights into their health status and issuing timely alerts. The outcome? More satisfied customers, more productive employees, and IT teams empowered to focus on innovation rather than troubleshooting.
What is SERVICE MONITOR?
Think of the SERVICE MONITOR as a highly advanced “health system” for your digital business automation (BA). Much like a good doctor, it doesn’t just treat individual symptoms—it keeps an eye on your overall well-being. It doesn’t just provide diagnoses—it also immediately shows you the path to the right “treatment.” Thanks to this early warning, your IT teams can react faster and take more precise action. This shortens both the time it takes to detect a problem and the time it takes to resolve it.
It also helps prevent the well-known “not my problem” syndrome between different IT teams by clearly identifying exactly where the problem lies. If your application specialists are unavailable, the SERVICE MONITOR can forward important information to central IT management systems such as Dynatrace or ServiceNow—similar to an automatic emergency alert that ensures your critical systems remain under constant monitoring around the clock.
Intelligent Monitoring for Your Business Automation
As a Single Point of Control, SERVICE MONITOR facilitates the oversight of all critical components within Business Automation environments and automates essential monitoring tasks. The solution seamlessly integrates with existing IT operations tools and supports both traditional and container-based deployments.
- Functional Monitoring: Automated checks of Business Automation applications and insight into the availability & performance of the entire platform.
- Application-Centric IT Operations: Holistic view within a Single Point of Control, including synthetic user experience.
- Manage Everywhere: Monitoring of traditional systems and containers, deployed on-premise, in private, or hybrid cloud environments (AWS, Azure, etc.).
- Open Ecosystem: Integration with ITSM tools such as Instana for Observability, IBM AIOps for AI-infused IT Operations 24/7, ServiceNow for Incident Management, Slack or Teams for ChatOps via Webhook, Logfile, SMTP.
- Content: IBM FileNet Content Manager, IBM FileNet Image Manager, IBM Datacap, IBM Content Manager OnDemand.
- Workflow: Business Automation Workflow & Case Manager.
- Governance: Content Collectors, Enterprise Records
- Middleware: Databases, Application Servers, Web Servers, Spectrum Protect (TSM)
- Infrastructure: Servers, Log Files, Storage
- Add-ons for Business Automation Platforms: Custom-developed Applications (e.g., Import Tools), 3rd Party Tools
The SERVICE MONITOR…
- automates the 24/7 daily operation of the Business Automation platform
- frees up administrators, allowing them to focus on strategic topics (e.g., Cloud Transformation or the expansion of functionalities for Cloud Pak for Business Automation)
- offers a single point of control for the parallel operation of traditional installations and BA/ECM containers during the Journey to Cloud
Added Value for Your Business and Teams
Benefits at a Glance
The SERVICE MONITOR creates significant added value for all stakeholders. We have summarized a few key benefits for you here:
- Seamless Business Operations: Automated health checks and proactive alerting minimize outages and accelerate problem resolution. This protects user productivity, enhances the end-customer experience, and safeguards revenue and brand reputation through preventive error avoidance.
- Simplified Management for BA Administrators: Early insights and alerts for on-premises and cloud environments provide a better overall view of the BA platform. This reduces the “Mean Time to Innocence,” optimizes incident detection and resolution, and frees up time for value-added activities by automating routine checks.
- Optimized IT Operations and Service Quality: 24/7 operational support through event forwarding and integration with AI and automation functions improves Response Time KPIs, SLAs, and SLOs. This leads to higher BA service quality while simultaneously reducing operational costs and risks.
SERVICE MONITOR
A Look at the Tool
Here you gain insight on how the SERVICE MONITOR monitors, analyzes, and optimizes your Business Automation environment. Since 2022, we at ISR have been part of the CENIT EIM Group , and thus we work together to support our customers in the efficient use of their data. Together with the experts from CENIT, we will show you how the tool helps to optimize information enterprise-wide and improve business processes.
View all systems and associated subsystems. With the Systems view, instantly identify the worst state of the overall system and each respective subsystem at a glance.
Gain insight into the user perspective with synthetic user checks. Focus on important events with easy-to-use filters and find the true root cause of errors faster.
View all situations at a glance and review individual timelines (below) with all samples. This allows for quick identification of isolated incidents or the onset of a critical trend.
Looking for a different perspective? In the Situations perspective, you can view all incidents ordered by severity.
SERVICE MONITOR
Video
Monitoring, Perfectly Integrated
Seamless Integration
The SERVICE MONITOR integrates seamlessly into existing IT infrastructures and offers numerous interfaces:
- ITSM Tools: Integration with ServiceNow for Incident Management
- Observability Platforms: Complement to IBM Instana or Dynatrace
- AIOps Solutions: Collaboration with IBM Cloud Pak for AIOps
- Communication Platforms: Connection to Slack or Microsoft Teams for ChatOps
- Standard Integration: Support for Webhooks, Logfiles, and SMTP for event forwarding
- Cloud Environments: Monitoring in AWS, Azure, and other cloud platforms
Frequently Asked Questions
SERVICE MONITOR
SERVICE MONITOR facilitates a gradual migration to the cloud by monitoring both traditional installations and containerized environments. This allows administrators to concentrate on cloud transformation and the development of additional functionalities, while SERVICE MONITOR secures ongoing operations.
Reducing Mean-Time to Detect (MTTD) and Mean-Time to Resolve (MTTR) improves response times and helps ensure agreed service availability. Through proactive monitoring and early alerting, SERVICE MONITOR contributes to the adherence of established Service Level Agreements (SLAs).
Yes, SERVICE MONITOR can monitor not only IBM Business Automation solutions, for example, but also proprietary and third-party solutions. Examples include import tools, the ISR Information Office, or SERVICE MANAGER. This ensures a holistic view of the Business Automation platform.
It provides interfaces to common ITSM and AIOps tools such as ServiceNow and IBM Cloud Pak for AIOps. Furthermore, it enables the forwarding of events to observability platforms like IBM Instana or Dynatrace and can be utilized with communication platforms such as Slack or Microsoft Teams for ChatOps.
Customized IT Monitoring for Maximum Service Quality
Our Expertise – Your Advantage
Our Expertise - Your Advantage
Successful IT monitoring commences with a detailed requirements analysis, where we jointly determine which systems and applications are to be monitored and in which environments they operate – be it on-premise, in the cloud, or within hybrid infrastructures. Based on this, we develop a suitable solution scenario that enables a tailored implementation of the monitoring solution. We also consider the costs for software licenses and services to design a transparent and efficient monitoring strategy.
With well-planned IT monitoring, we help minimize outages, optimize IT operations, and promote high service quality.
Get in touch with us now
We would be pleased to advise you.
Discover how SERVICE MONITOR can protect your Business Automation platform and ensure the productivity of your departments. Our experts will gladly advise you on the possibilities of monitoring and automating health checks for your IBM Content, Workflow, and Cloud Pak for Business Automation applications.
Andreas Carlsen
Senior Manager
Application Management
andreas.carlsen@isr.de
+49(0)151 527 451 25