Outsourcing in IT operations
Optimize IT costs sustainably with scalable operating solutions & IT outsourcing
IT is a key success factor for companies, but rising costs, a shortage of skilled workers and growing demands on performance and security are putting IT managers under increasing pressure. Whether in the area of business intelligence, document management or corporate IT, efficient operation is essential. The combination of application management services (AMS) and hybrid IT outsourcing approaches offers a flexible and cost-effective way to outsource specialized tasks without losing control of your own core processes, thus enabling the promotion of technological innovation.
Challenges & cost drivers in IT operations
Companies today face numerous challenges in IT operations that require an efficient and cost-effective solution:
High fixed costs for internal IT management
An unpleasant truth, but internal IT teams are expensive and can tie up resources that are not available for innovation. Managing and organizing their own IT teams in particular often presents companies with challenges. It is therefore not surprising that 51% of companies see AMS as an advantage for cost control and transparency(PwC, 2023 ).
Skills shortage & personnel costs
Has your IT position been vacant for six months? Not an unusual picture! Because 85% of German companies have difficulties finding IT specialists(PwC, 2023 ). There was already a shortage of over 145,000 IT specialists in Germany in 2023: this figure is likely to double by 2040.(Bitkom, 2024 ). The shortage of skilled workers increases personnel costs due to rising salaries and investments in further training programs.
High maintenance & operating costs
The business must go on! In addition to the shortage of skilled workers, the operating costs for the IT infrastructure are a burden on many companies' budgets. Existing systems in particular are often indispensable, but they also cost money. In a CIO study, 46% of companies stated that their established IT landscapes are associated with high costs. The cost drivers here are: maintenance, operation and integration into other IT environments(CIO Study 2024 ).
Lack of flexibility
Rigid IT structures make it difficult for companies to adapt quickly to changing market conditions or business requirements. Scalable solutions must be found quickly, especially in the event of peak loads or new requirements. 29% of companies rely on smart shoring models (onshore, nearshore, offshore) to make IT costs more flexible(COMARCH 2021).
With a combination of Application Management Services (AMS) and modern IT Outsourcing Services - i.e. individual shoring models - you can address these challenges in a targeted manner.
A few more figures?
IT positions remain unfilled in the rules!
IT-Services expenditure (worldwide) 2015 vs. 2025
are expected to be missing in Germany by 2040!
of companies use managed services or intend to do so in the future!
see efficiency and cost pressure as a major challenge for support functions.
Economic advantages of AMS
While the term Managed Services is often used as a generic term for outsourced IT services, we focus on Application Management Services (AMS) as a specialized solution for the stable operation of your business applications. AMS ensures that your IT systems are operated efficiently, monitored continuously and developed flexibly. IT outsourcing projects can be combined with AMS and a shoring model to optimize costs and ensure the best mix of quality and efficiency. Our AMS services ensure that your applications and IT systems run smoothly and efficiently. You benefit from:
- Reduction of fixed costs for the operation and maintenance of your IT systems in accordance with clearly defined service level agreements (SLA).
- Proactive system maintenance through continuous monitoring and housekeeping.
- Access to the expertise of our specialized AMS teams. They take over the operation and optimization of business-critical applications.
- Flexible service models that can be individually adapted to your requirements, e.g. from AMS and nearshoring with contact partners in Germany.
WHEN & WHY do companies use Application Management Services?
Whitepaper
IT costs under control
With the right operating models - from application management services (AMS) to intelligent outsourcing - costs can be optimized, resources deployed in a targeted manner and IT processes designed more efficiently. Read our white paper to find out how to identify hidden IT costs, gain flexibility and future-proof your IT. Download now for free!
What classic shoring models are there?
Advantages
- Specialized on-site experts
- Short distances, fast coordination
- High service quality
With Application Management Service Partner:
- Direct & close cooperation with your team
- Increased efficiency without lengthy training
- Optimization of IT operations through AMS
Advantages
- Specialists from the "neighborhood"
- Small time difference
- Cost savings with high quality
With Application Management Service Partner:
- Flexible resource planning
- Integration into existing AMS structures
- Efficient IT processes without loss of quality
Advantages
- Access to a global talent pool
- Quick & easy scalability
- Maximum cost savings
With Application Management Service Partner:
- Lower costs thanks to international resources
- IT relief through standardized processes
- Control & quality assurance
of your offshore setup
Make TCO potential visible now!
What does your IT cost?
Rising costs, a shortage of skilled workers and growing demands on performance and security are putting IT managers under increasing pressure. Hence our question: Do you know the actual costs of your IT operations?
Don't just save costs
Use AMS strategically!
Application Management Services (AMS) combined with a hybrid shoring approach offers much more than just cost reduction. This strategy creates a flexible, cost-effective solution that promotes technological innovation and enables companies to outsource specialized tasks to an IT outsourcing service provider without losing control of their core processes.
- Focus on cost savings: AMS reduces IT costs by outsourcing maintenance tasks and standardized support services, thereby minimizing internal costs and increasing efficiency.
- Closing know-how gaps: Specialized AMS expertise bridges technological competence gaps and increases system stability without tying up own resources in the long term.
- Leverage the strategic advantage of AMS: AMS becomes a competitive advantage by promoting innovation, agile IT structures (e.g. through ITIL) and accelerated time-to-market, making IT a strategic success factor for the core business.
- Use hybrid shoring models: The combination of nearshore and offshore resources maximizes cost benefits while maintaining high service quality and offering optimal scalability and flexibility for changing business requirements.
Brochure
Our AMS services
Your individual approach with ISR
IT operations analysis with professional service design
Optimize your IT processes with our free operational analysis according to ITIL standards. In just three structured steps, we work with you to develop the ideal AMS solution for you:
With over 30 years of industry experience, we offer customized AMS solutions that are precisely tailored to your IT strategy. Our service concepts are based on proven best practices and modern ITIL standards. Through flexible contract and IT outsourcing models, we implement transparency and predictability for your IT investments.
Blog post
More efficiency, lower IT costs
Rising IT costs, a shortage of skilled workers and growing demands are putting companies under pressure - but the real cost drivers often remain hidden. In our blog article, Jens Brettschneider, Head of Application Management, explains which strategies really help and how Application Management Services (AMS) in combination with shoring models can sustainably reduce IT costs. Read now and find out how to make your IT more efficient!
Contact us now at
We will be happy to advise you!
Are you ready to optimize your IT costs sustainably? With us at your side as experts for IT operations and application management services, no problem! Let us master your IT challenges together and strengthen your company for the future. True to the motto IT outsourcing meets shoring. Our experienced team is ready to support you in optimizing your IT processes.
Jens Brettschneider
Business Unit Manager
Application Management
jens.brettschneider@isr.de
+49(0)151 422 05 425
Possible uses of AMS in corporate IT
When do companies use Application Management Services?
79%
73%
71%
49%
35%
Source: PwC study "Managed Services" (2023).
What do companies use Application Management Services for ?
67%
63%
49%
24%
13%
Source: PwC study "Managed Services" (2023).
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