Application Management Services (AMS)
You run your business, we run your systems
AMS for maximum efficiency
IT is a critical success factor for every company today, and the smooth operation of your applications is indispensable. But day-to-day business and routine tasks put a strain on IT resources and prevent your IT from focusing on strategic projects or innovative technologies. This is where Application Management Services (AMS) come into play: they offer comprehensive support for your IT, from administration and operation to the continuous further development of your applications. This relieves your employees of necessary but low-value-added tasks and allows them to concentrate on what drives your business forward.
Our Application Management Services support you exactly where you need IT relief.
What are Application Management Services?
More than just IT operations!
Application Management Services (AMS) not only include the administration and maintenance of IT systems, but also the continuous optimization and operational management of company applications over their entire life cycle. In modern IT landscapes, operations, operations management and AMS are closely interwoven and complement each other perfectly. While IT operations maintains the basic technical infrastructure and systems, AMS focuses specifically on the management, optimization and further development of your business applications over their entire lifecycle. By combining these operational services, IT resources can be used more efficiently and at the same time ensure a stable, high-performance application landscape.
With our scalable operating solutions and IT outsourcing, you can sustainably optimize your IT costs and improve the performance and security of your systems at the same time.
Our application management services
An overview
With our Application Management Services (AMS), we ensure that the operation of your applications and IT infrastructure runs smoothly and efficiently. You benefit from comprehensive operational relief and can concentrate on strategic tasks. Our flexible Application Management Services adapt to your individual requirements so that you have full control over costs and performance. Below you will find an overview of our six central AMS IT services:
We take over the complete operation of your business-critical applications and IT infrastructure in accordance with the agreed service level agreements (SLA). This enables us to guarantee high availability and smooth processes while you can concentrate on your core processes.
Our Advanced Monitoring offers comprehensive monitoring of your systems, proactively detecting and rectifying potential faults. Regular maintenance, security updates and system optimizations ensure maximum stability and performance.
Through early and automated housekeeping, we prevent system malfunctions and extend the service life of your applications. We take care of all the necessary routine tasks, such as regularly checking and updating your systems.
Fast and sustainable troubleshooting is the focus of our AMS services. We handle faults efficiently and reliably to minimize downtimes. Our team of experts always acts within the agreed service level agreements (SLA) to ensure your business operations run without interruption.
Our services offer you maximum transparency. Regular service calls and detailed reports provide you with an overview of the status of your IT systems. This gives you an insight into our services and the current status of your IT environment at all times.
We ensure complete operational documentation so that all processes and changes are traceable. Our ticket system also provides full transparency so that you can track the progress of every request and every incident in real time.
- Operation of applications and IT infrastructure: We take over the complete operation of your business-critical applications and IT infrastructure in accordance with the agreed service level agreements (SLA). This enables us to guarantee high availability and smooth processes while you can concentrate on your core processes.
- Proactive monitoring and system maintenance: Our Advanced Monitoring offers comprehensive monitoring of your systems, proactively detecting and rectifying potential faults. Regular maintenance, security updates and system optimizations ensure maximum stability and performance.
- Automated house keeping: Through early and automated housekeeping, we prevent system malfunctions and extend the service life of your applications. We take care of all the necessary routine tasks, such as regularly checking and updating your systems.
- Fault and error processing: Fast and sustainable troubleshooting is the focus of our AMS services. We handle faults efficiently and reliably to minimize downtimes. Our team of experts always acts within the agreed service level agreements (SLA) to ensure your business operations are uninterrupted.
- Individual service calls and reports: Our services offer you maximum transparency. Regular service calls and detailed reports provide you with an overview of the status of your IT systems. This gives you an insight into our services and the current status of your IT environment at all times.
- Operational documentation and service transparency: We ensure complete operational documentation so that all processes and changes are traceable. Our ticket system also enables full transparency so that you can track the progress of every request and every incident in real time.
Maximum support for your IT
Advantages of our AMS IT services
Our AMS services offer you comprehensive support to ensure the reliable operation of your IT systems and applications. With a combination of proven processes and flexible service components, we tailor our services precisely to your individual requirements.
Your advantage: You benefit from a service that quickly rectifies faults, proactively optimizes your system and is always at your side with a dedicated team. Our aim is to make your IT stable and efficient so that you can concentrate on your core business.
- Personal team of experts: Fixed contact person for individual support.
- Comprehensive monitoring: from performance to end-to-end monitoring.
- Flexible support: operating and service times to suit your needs.
- Efficient adaptations: Fast implementation of system changes.
- Flexible contract models: customizable services and costs.
Brochure
Application Management Services
What our customers particularly appreciate about ISR:
Application Management Services in action
Our approach and best practices
No application management services without tried and tested best practices! Benefit from our expertise and ISR best practices, which are made up of lived ITIL best practices and our many years of experience. This combination forms the basis for our proven approach, which enables IT service management (ITSM ) tailored to your individual needs.
Whether SAP BW/4HANA, Datasphere or SAP Analytics Cloud (SAC) - our Application Management Services ensure that your SAP systems work reliably and efficiently. We support you in making optimum use of data and paving the way for innovative, data-driven business processes.
Henrike Tietje
Team Leader & Application Manager
With our comprehensive AMS services for IBM Cognos Analytics, IBM Planning Analytics / TM1, we ensure that your BI solutions always remain available, monitored and efficient. We reduce operational complexity and give your team maximum flexibility for data-based decisions. So you can concentrate on your core competencies and we manage your IBM BI environment.
Tim Kunert
Team Leader & Application Manager
One example of our AMS services is the implementation and provision of the AWS infrastructure for automated invoice processing with ISR Accounts Payable Flow. We take over the entire organizational effort and act as a central point of contact to ensure efficient and uncomplicated management of the applications.
Knut Hartmann
Managing Consultant
Our AMS services for your applications
We work with market leaders
We work with market leaders
Our AMS experts are very familiar with applications from a wide range of manufacturers and have many years of expertise in the technologies. Below is an overview of the applications we support as part of our Application Management Services.
We support a wide range of IBM applications in the areas of analytics, ECM and databases. ISR has been an IBM partner for over 20 years and has been an IBM Platinum Partner since April 2023. ISR has already received the Innovation Award from IBM several times for special solutions. Here is an excerpt from the IBM applications for which we offer our AMS IT services:
Business Automation Workflow
Cloud Pak for Business Automation
Cloud Pak for Data
CognosAnalytics
Cognos Controller
Datacap
DataStage
DB2 /DB2 Blu
FileNet Content Manager
FileNet Image Services
Informix
Netezza
Operational Analytics Manager
Planning Analytics (TM1)
Robotic Process Automation
SPSS
Watson
As an SAP Gold Partner, we maintain long-standing and personal contacts with SAP product management and product development. As part of the CENIT Group of ISR, we have had recognized expertise for S/4HANA since 2022 and are your contact partner with expert competence for the implementation of end-to-end processes along the entire value chain as well as for S/4HANA implementation and migration. Here is an excerpt from the SAP applications that we support for you as part of our AMS services:
SAP Analytics Cloud
Business Warehouse
Business Objects Enterprise Server
Business Objects
Data Services
Datasphere
BW/4 HANA
HANA
Whether on-premise or in the cloud - Microsoft provides powerful and flexible tools to optimally cover your analytics needs. You benefit from the familiar Microsoft environment and can continue to use existing resources efficiently in both development and operation. We also offer our Application Management Services for the following Microsoft products:
Analysis Services (SSAS)
Azure Data Factory
Integration Services (SSIS)
Power BI
Reporting Services (SSRS)
SQL Server
Of course, both our own software products and the applications of our parent company CENIT AG are comprehensively supported as part of our application management services. The software products include
Accounts Payable Flow
Contract Manager
Information Office
Capture
ECLISO
RETENTION SOLUTION
SERVICE MANAGER
SYSTEM MONITOR
Proven technologies
For your IT operations
Your partner for efficient application management
Flexibility thanks to the modular principle
As a central point of contact, we reduce IT complexity and ensure optimum availability and security. With flexible, customized solutions, we take the pressure off your IT department and create space for strategic projects, while our teams of experts ensure smooth operations.
With our customized AMS packages, you have complete flexibility - regardless of whether you prefer flat-rate or expense-based billing, whether you only choose us for the short term (e.g. as a vacation replacement or in the event of illness) or are interested in the price benefits of a long-term contract.
Comprehensive operational management on a new level
ISR as a strong service provider
Comprehensive operational management on a new level
DekaBank , a leading securities firm in Germany, has updated its ECM system and we at ISR have taken over the development and operation of the new system, including the migration of clients, applications and the electronic archive. In addition to carrying out the update and migration project (including components from the IBM Cloud Pak for Business Automation), ISR is also responsible for operational management to ensure high availability and performance.
Application Management Services from ISR
Why you should rely on them!
With ISR as your partner for application management services, you can rely on the highest level of expertise, proactive support and tailor-made solutions that manage your systems reliably and efficiently.
- Comprehensive expertise and customized solutions: ISR offers in-depth specialist knowledge and develops individual solutions that are precisely tailored to your needs.
- Maximum availability through proactive support: Through advanced monitoring and automated housekeeping, ISR minimizes disruptions and ensures maximum availability of business-critical applications.
- Transparent collaboration and effective communication: With an effective ticket system and regular service reports, you always have an overview of all processes.
- Many years of experience and certified expertise: ISR relies on experienced, certified experts and brings extensive industry experience to every project.
Your information and data are in good hands with us - always secure and protected. We are certified according to ISO standards (ISO 27001:2022 and ISO 9001:2015). This enables us to ensure that our customers in every market segment are looked after with the highest quality and reliability. Through regular audits, we make sure that it stays that way!
We also offer these services
Comprehensive IT services for your company
Frequently asked questions about
Application Management Services
Application management (also known as application management or AM ) refers to the comprehensive process of managing, maintaining and supporting software applications throughout their entire life cycle. The associated application management services include all necessary services such as development, administration, operation, maintenance and optimization of the software.
Application Management Services (AMS) are more proactive and comprehensive than traditional IT support. While IT support often responds reactively to problems, AMS continuously monitors and optimizes existing applications to prevent disruptions. AMS also covers a broader range of services, such as regular maintenance, security updates and performance management. With fixed service level agreements (SLAs), AMS guarantees high availability and clear cost structures.
AMS service providers take over day-to-day operations and use continuous monitoring to ensure that faults are detected and rectified at an early stage. In addition to troubleshooting, the focus is on the further development and optimization of the applications. Standardized processes (e.g. ITIL or DevOps) and modern technologies are used. Companies benefit from greater efficiency, cost savings and flexible service times - including 24/7 support.
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We will be happy to support you!
Do you have challenges managing your applications or ensuring system availability?
Our application management services are designed to help you exactly where you need it most. Delegate routine tasks efficiently so that your IT teams can focus on strategic projects. Whether it's quick troubleshooting, optimized system maintenance or individual adjustments - we offer you tailor-made solutions that increase your efficiency and reduce costs.
Do not hesitate to contact us! We look forward to working with you to tackle the challenges of your IT landscape and offer you solutions that have a lasting effect.
Jens Brettschneider
Business Unit Manager
Application Management
jens.brettschneider@isr.de
+49(0)151 422 05 425