Operation as a productive interface
between different teams
Efficient system support
Reliable operation and transparency through monitoring and reports
A global company headquartered in Sweden specializing in medical products and solutions needed an efficient connection between the application teams and development, as well as full transparency through comprehensive documentation and regular reports.
We provided 24/7 on-call service, system operation, and modern change management. In the event of malfunctions, we handled communication with the specialist departments, ensuring that the customer was always kept informed thanks to our 24/7 event management. In addition, potential system malfunctions were detected early on thanks to our effective monitoring.
Headquarters: Mainz-Kastel
Employees: 405
Revenue: €63 million (2019)
CHALLENGE AND REQUIREMENTS
- Various globally active teams, need for a productive interface between Level 2 (application operation) and Level 3 (development)
- Complete transparency through detailed operating documentation and regular service reports
SOLUTIONS
- 24/7 on-call service
- Monitoring and operation of process chains, systems, and applications
- User and security management
- Modern deployment structures: minor adjustments can be implemented quickly as part of change management
- In case of malfunctions and errors, communication is handled by the specialist departments.
WHAT THE CLIENT VALUES IN US
- Open and honest communication
- Proven cooperation
- Strong solution orientation
CLIENT VALUE
Always informed about all relevant developments thanks to our 24/7 event management
Effective monitoring: potential malfunctions detected at an early stage
TECHNOLOGIES WE HAVE EMPLOYED
SERVICES
ARE YOU INTERESTED IN FURTHER CASE STUDIES?
Would you like more information about our services?
THEN PLEASE CONTACT US!
Jens Brettschneider
Head of Business Unit
Application Management
jens.brettschneider@isr.de
+49(0)151 422 05 425