What are managed services?
Managed services can be defined as IT servicesprovided by a service provider, or Managed Services Provider (MSP)The term Managed Services Provider is often abbreviated to... More . The services, scope, and availability are defined in a service level agreement (SLA).
What services are included in managed services?
Managed services can include many different services, such as system monitoring, IT infrastructure and application operation, and server hosting. In practice, different terms are defined that summarize various operating and support services. These include, for example:
- Base MaintenanceBase maintenance is the foundation for operational monitoring... More
- Incident ManagementAn incident is an event that is not part of normal operations... More
- Problem ManagementA problem is the cause of one or more incidents... More
- Request fulfillmentThe term "service request" is a general term for... More
What are the advantages of managed services?
By outsourcing certain IT activities, companies can focus on strategic development and business-critical processes. The tasks are handled by experts with many years of experience who can quickly find the best solution to any problems that arise. Defined service level agreements ensure that all services are agreed upon transparently, making costs predictable.