Insights from the video interview between André Vogt, Spokesman for the Executive Board, and Mark Hommola, Head of Document Logistics.
Document logistics may sound like forms, stamps, and stacks of paper—but the reality in 2026 is quite different. In this video interview, André Vogt (Spokesperson for the Executive Board of ISR Information Products AG) and Mark Hommola (Head of Document Logistics) discuss why modern document logistics can only realize its full potential through clean data, end-to-end processes, and AI.
From Filing to Understanding—The New Role of Documents
“It’s not enough to just store PDFs somewhere. We need to immediately recognize what a document means, what process it triggers, and what data we need for that,” said Mark Hommola.
Whether it’s an invoice, a contract, or a technical report: Value is created only once the content has been recognized and placed in its proper context. This added value becomes apparent when companies move beyond a mere “file-and-forget” mentality and begin to view documents as structured data sources.
The goal is " dark processing": A document moves through the process chainA series of processes that are scheduled in the background, and……from receipt to the posting of the business transaction.
Output Management—The Underestimated Transformation
The most dramatic changes are currently taking place at the exit:
- In the past, there were central output servers; today, subsystems are emerging (e.g., Microsoft Teams bot, customer portal renderer, e-invoicing provider).
- Customers expect responses through the same channel they used to submit their inquiry (email, Teams, WhatsApp, or API).
That is why output management must integrate seamlessly with the multichannel input system to form a closed loop—from the first input to the final playback, without any disruption in the media flow.
Chatting with Documents—The First Visible Step
Conversational interfaces show just how convenient working with documents can be:
- Formulate questions (“What is the total amount of all outstanding invoices?”)
- Get answers as if you were talking to coworkers
But the interview makes it clear: This is just the beginning, and we’re still in the early stages.
The real value comes when the information gathered is automatically integrated into processes—without copy-and-paste, without a change in media.
ISR Thinks in Terms of Partnerships
Today, ISR sees itself as a comprehensive consulting partner: We support our clients on everything from strategic issues to highly specialized, detailed topics, covering all consulting formats. The traditional client-service provider relationship has evolved into a true partnership, in which we typically work together through direct contractual arrangements.
A large portion of our business comes from long-standing clients; new projects often arise through competitive bids or in collaboration with established partners. In joint teams, the boundaries between employees on the client side and those at ISR blur, so that everyone involved works together toward a common goal.
Compliance requirements may seem like minor hurdles at first, but they can be quickly resolved thanks to open collaboration among equals. Our company’s size proves to be ideal in this regard: We know each other personally, yet we also have enough expertise to confidently handle even complex requirements.
Application Management was long considered “invisible” ITdiscipline within IT: keeping systems stable, processing tickets, and preventing outages. But this view is no longer far too narrow. Modern companies expect more: not just stability, but speed, the ability to innovate, and a deep understanding of their business processes. Gspoke about exactly this topic, André Vogt and Division Head for Application Management Jens Brettschneider in the latest video interview.
The interview explains why application management is a strategic success factor today and why specialized partners are playing an increasingly important role in this area.
A Look into the Near Future
Document logistics in 2026 means data-driven decisions in real time.
Those who understand documents early on, automate end-to-end processes, and view operations and development as a single unit will come out on top:
- Speed: Processes are shortened by days or even weeks.
- Quality: Greater automation reduces manual errors and ensures consistent data.
- Scalability: Capacity grows without costs skyrocketing.
André Vogt sums it up: “AI is the enabler. But it only realizes its full potential when companies consistently harmonize their document and data processes.”
Watch the full interview now
In just under 30 minutes, discover how documents can become the basis for informed decisions in a matter of seconds.
WE'D BE HAPPY TO ADVISE YOU
Mark Hommola
Document Logistics
mark.hommola@isr.de
+49(0)151 422 05 426
