ISR Glossary

THE ISR GLOSSARY

Amazon EC2Amazon EC2 (Elastic Compute Cloud) is a web service in the... More
Application ManagementApplication management deals with...
Aris – Architecture of Integrated Information Systems
AzureWhat is Azure? Azure is a cloud computing platform from Microsoft. It... More

Base MaintenanceBase maintenance is the foundation for operational monitoring... More
Build PipelinesWhat does build pipelines mean? A build pipeline creates artifacts (executable... More
Business Process Management (BPM)What does business process management mean? Business Process Management (BPM) or... More
Business Process Model and Notation (BPMN)What does BPMN mean? BPMN is the abbreviation for Business Process Model... More

Case ManagementWhat is case management? Modeling within the framework of business process... More
Case Management Model and Notation (CMMN)What does CMMN mean? CMMN is the abbreviation for Case Management Model... More
Change ManagementWhat does change management mean? Change management encompasses all... More
Continuous Delivery (CD)What is Continuous Delivery? Continuous Delivery (CD) builds on... More
Continuous Integration (CI)What is continuous integration? Continuous integration (CI) is a... More

Decision Model and Notation (DMN)What is DMN? DMN is the abbreviation for Decision Model... More
DevOpsWhat is DevOps? The term DevOps is composed of the words... More
Digital location determinationWhat is digital positioning? On the path to a digital... More
digitalization strategy

End-to-end processWhat does end-to-end process mean? End-to-end means that a process is handled comprehensively from... More
Enterprise Resource Planning (ERP)What does ERP mean? ERP is the abbreviation for Enterprise Resource Planning and stands for... More
Event-driven process chain (EPK)What does EPC mean? The event-driven process chain (EDPC) is used as a graphical modeling language... More
Event ManagementEvent management is the most important component of base maintenance and ensures... More

Business Process Analysis (BPA)What does business process analysis (BPA) mean? As the name suggests, it deals with... More
Business Process Optimization (BPO)What does BPO mean? BPO is the abbreviation for business process optimization, which is based on... More

Hotfix ManagementHotfix management involves implementing measures to maintain... More
HousekeepingHousekeeping involves carrying out specific housekeeping tasks, such as...

Incident ManagementAn incident is an event that is not part of normal operations... More
InfoProviderInfoProviders are objects on which reporting (e.g., queries) can be executed.... More
Information Technology Infrastructure Library (ITIL)Information Technology Infrastructure Library (ITIL) is a process-oriented information management... More
Infrastructure as a Service (IaaS)Infrastructure as a Service (IaaS) is a service model from the... More
Intelligent text recognition (OCR)What does OCR mean? OCR is the abbreviation for the English term "optical... More

Managed ServicesWhat are managed services? Managed services can be defined as IT services... More
Managed Services Provider (MSP)The abbreviation MSP is often used for the term Managed Services Provider. More
Management Information System (MIS)What does MIS mean? MIS is the abbreviation for management information system. It refers to... More

OCR technologyOCR (Optical Character Recognition) technology automates the scanning of printed... More
On PremiseWhat does on-premise mean? On-premise refers to infrastructure that is physically located... More
Online storageIn addition to computing functions, cloud service providers primarily offer storage services... More

Patch ManagementPatch management is the implementation of measures to maintain the...
Patch management
Pay-as-you-go principle (cloud)What is the pay-as-you-go principle? The pay-as-you-go principle is often used in connection with... More
Problem ManagementA problem is the cause of one or more incidents... More
Project managementWhat is project management? Project management encompasses all – often standardized – tasks... More
Process analysisProcess analysis is an essential tool for efficient and... More
Process controllingWhat is process controlling used for? Process controlling serves the purpose of ensuring that... More
Process metricsWhat are process metrics used for? A widely used means of quantitative evaluation... More
Process chainA series of processes that are scheduled in the background and...

Rehost (lift and shift)
Replatforming (Lift, Tinker, and Shift)What is replatforming? Replatforming (also known as "Lift, Tinker and Shift")... More
Request fulfillmentThe term "service request" is a general term for... More

SAP HANA XS Advanced In very simple terms, SAP HANA EXtended Application Services Advanced Version (usually... More
Service Level Agreements (SLA)Service Level Agreements (SLA) between an IT service provider and a customer... More
SignavioWhat is Signavio? The Signavio Business Transformation Suite is a... More
SmartCodingSmartCoding is an intelligent algorithm that supports the administrator based on... More

Unified Modeling Language (UML)UML (Unified Modeling Language) is a standardized, graphical modeling language that... More

Workflow ManagementWhat is a workflow? A workflow is a (recurring) work process in... More

What We Do