's on-call service for a reliable system

A leading division of a global technology group specializing in intelligent building technology and energy networks was looking for a service provider to handle proactive administration and preventive troubleshooting in order to ensure high availability and enable fast invoice processing. Comprehensive documentation and detailed reporting were also required. 

Our solutions included the operation and administration of the complex system landscape of the Navigator Bill Management System, detailed monitoring for preventive surveillance, and immediate troubleshooting for priority 1 faults with a maximum response time of one hour. In addition, we provided a 24/7 on-call service for the emergency hotline for priority 1 faults. 

Customers particularly appreciate the comprehensive support from a single source, the 24/7 on-call service for critical incidents, monthly service meetings to optimize operations, and transparent collaboration through detailed reporting. This results in a reliable system with fast support response times and continuous system development.