Operation and maintenance of the entire SAP BI landscape

No more system failures
ISR ensures the security and availability of systems

A well-known German mechanical engineering company specializing in the manufacture and supply of machines for the production and processing of flexible packaging was looking for a service provider to take over data modeling and filling of SAP BW as well as the operation and maintenance of the entire SAP BI landscape. In addition, the company needed strategic further development of the BI solution through coordinated system optimizations and troubleshooting.

Our solutions included advanced monitoring of systems and process chains—comprehensive and proactive—as well as the handling of minor enhancements and adjustments (change and service requests). We ensured transparency through comprehensive operational documentation, regular reporting and service meetings.

Our fast response times, sustainable handling of malfunctions and errors, flexible and customer-oriented solutions, and long-standing cooperation are particularly appreciated by our customers. The benefit for the customer lies in the intelligent evaluation of data, which makes it possible to measure and optimize performance.

Headquarters: Lengerich

Employees: 3,100

Revenue: €929 million (2020)

CHALLENGE AND REQUIREMENTS

Supporting internal resources by taking over data modeling and loading SAP BW
Operation and maintenance of the entire SAP BI landscape
Strategic further development of the BI solution through coordinated system optimizations and problem handling

SOLUTIONS

Advanced monitoring of systems and process chains – comprehensive and proactive
Handling minor enhancements and adjustments (change and service requests)
Transparency through operational documentation, regular reporting, and service discussions