What are process metrics used for?
A widely used method for the quantitative evaluation of processes is the definition of process metrics. These enable the identification of weak points in the process flow and the measurement of effectiveness. As quantitative benchmarks, they help in process controlWhat is process control used for? Process control serves the purpose of ensuring that... More and support the regulation and structural processing of processes.
What characterizes good key figures?
First and foremost, key figures should enable clear statements to be made and concrete measures to be initiated. It must be possible to derive a course of action from the information: What needs to be done based on this key figure?
A good indicator is therefore information that either warns, prompts, encourages, or incentivizes corrective action—in other words, it provides a control impulse.
The most important process indicators
The most important indicators for measuring processes and activities are cost and time. These benchmarks serve as the basis for more meaningful indicators. The first step in creating a system of indicators is therefore to determine how time and costs are recorded.