Rollout of a customer portal
Successful global rollout of a
next-generation customer portal
The global company has successfully introduced a next-generation customer portal that realigns the internal data architecture and global processes to ensure an end-to-end customer experience. By optimizing and realigning system architectures and implementing advanced data quality automation procedures, silos were overcome and end-2-end solutions were created that enable seamless digital communication and more efficient management of building automation and energy services.
Registered office: Zug
Employees: 72,000
Turnover: € 17.4 billion (2022)
CHALLENGES AND REQUIREMENTS
The global company is setting up a next-generation customer portal. The challenges are manifold:
- Realign internal data architecture to customer requirements
- realign global internal processes and bring them in line with the customer experience
- Use, optimize and re-orchestrate system architectures
SOLUTIONS
- In the preliminary project, critical technology components were tested and findings were collected and made available for implementation
- Collaboration and quality assurance in the feature requirement
- Design of the customer onboarding process
- Implementation of procedures in the area of data quality automation
- Management of the global rollout of the customer portal
Employee quote
Customer satisfaction is the be-all and end-all
ISR Information Products AG
WHAT THE CUSTOMER APPRECIATES ABOUT US
- Diverse and deep expertise in technology and business environments
- Ability to connect silos and create end-2-end solutions
- In-depth methodological know-how
- Proactive collaboration on difficult architectural and organizational issues
CUSTOMER BENEFITS
By focusing on the customer experience, services in the areas of building automation and energy are better positioned and communicated digitally
the global internal diversity of processes can now be better managed
CONSULTING SERVICES
ARE YOU INTERESTED IN FURTHER REFERENCE REPORTS?
Would you like more information about our services?
THEN GET IN TOUCH WITH US!
Cihan Klingsporn
Senior Account & Marketing Managerin
Business Process Automation
cihan.klingsporn@isr.de
+49(0)151 422 05 471