Service Manager

Automate Error-Prone Activities
Efficient Document Processing

In modern enterprise environments, IT departments face the challenge of managing numerous recurring tasks. Periodic document imports, deadline monitoring, integration of scanning systems, and data reconciliation with legacy systems consume valuable resources. Furthermore, there is a need to automate process steps and to automatically generate and dispatch reports. These tasks necessitate a powerful platform that offers both flexibility and reliability to enhance daily business efficiency.

What is the SERVICEMANAGER?

The SERVICEMANAGER is an advanced platform for managing background services and mass processes. As a flexible integration platform, it enables the connection of third-party systems based on established Enterprise Integration Patterns (EIP). Particularly noteworthy is its seamless integration into IBM Enterprise Content Management platforms (e.g., FileNet Content Manager) through specialized ECM connectors.

The platform offers standard components that reduce the implementation effort for realizing functional and technical requirements. Additionally, it supports hot deployment to apply changes without system interruptions.

Comprehensive monitoring functions enable extensive and up-to-date process supervision. Furthermore, the SERVICEMANAGER provides background services that ensure efficient processing of mass data.

Efficient Process Automation for Your Enterprise
SERVICEMANAGER Functions

Powerful automation features enable the scheduling and control of tasks, as well as the mapping of simple to complex processes. Extensive predefined components allow integration with various systems, while advanced administration and monitoring functions ensure efficient operational management.

Administration &
Monitoring

A powerful shell and web interface facilitates the management of background services. Administrators can thus establish a connection via SSH (Secure Shell) and control services using autocompletion and wildcard support. JMX support enables integration into established monitoring tools for system health surveillance.

Document Import & Conversion

Automatic synchronization of properties between different objects within the ECM system. This allows file properties to be regularly propagated to associated documents to maintain metadata consistency. By connecting to third-party systems, meta-information can be automatically enriched and updated.

Synchronization & Data Enrichment

Notification System

Based on events within the ECM system, automated email notifications can be dispatched to relevant stakeholders. For workflow tasks, emails are generated with direct links to the respective assignments. A flexible templating mechanism allows for the customization of notifications to align with specific corporate requirements.

Flexible Process Control

Comprehensive control capabilities enable the mapping of arbitrary process flows. Processes can be split, merged, and executed both in parallel and sequentially. The implementation of Enterprise Integration Patterns, such as Content-based Routing, ensures precise process control even for complex business processes.

Hot Deployment

New or updated background services can be deployed during live operation without requiring a system restart. This ensures continuous availability and minimizes maintenance windows. The modular architecture facilitates flexible system scaling to meet evolving business requirements.

Optimize Your ECM Processes with Cutting-Edge Technology
Benefits of the SERVICEMANAGER

Implementing the SERVICEMANAGER offers numerous advantages for organizations seeking to optimize their ECM processes:

increase in efficiency

By automating repetitive tasks, manual processes are minimized, and IT resources are freed up. This accelerates workflows and reduces the susceptibility to errors in routine operations.

Cost Savings

The reduced effort for manual activities significantly lowers operational costs. Concurrently, standardized components minimize development costs for integrations.

Improved Data Quality

Automated processes for data enrichment and synchronization ensure consistent and up-to-date information across the entire ECM system, forming the basis for informed business decisions.

Future-proofing

By leveraging established open-source frameworks, the SERVICEMANAGER benefits from continuous development and regular updates, providing long-term investment security.

Accelerated Implementation

The extensive library of predefined components enables rapid implementation even for complex requirements, without the need for extensive custom development.

Seamless Connection of Your IT Landscape
Central Hub for Seamless System Integration

The SERVICEMANAGER is designed as a universal integration platform, offering diverse connectivity options. As a central element within the IT landscape, it facilitates seamless communication between various systems based on established Enterprise Integration Patterns (EIP). Its flexible architecture supports both traditional on-premise solutions and modern cloud services. Predefined connectors significantly reduce development effort, enabling integration projects to be implemented more quickly and cost-effectively. Extensive support for various protocols and data formats ensures that the SERVICEMANAGER can function as a central hub for information exchange within the enterprise.

IBM ECM Integration: Native connectors for, for example, FileNet Content Manager and FileNet Image Services
API Connectivity: Support for SOAP/REST services for connecting with cloud services and modern applications
Database Connectivity: Java Database Connectivity (JDBC) support for data synchronization and metadata enrichment
Messaging Support: JMS integration for event-driven processes and asynchronous communication
System Monitoring: JMX-based monitoring capabilities for seamless integration into existing monitoring infrastructures

A Look at the Tool

The Retention Solution offers a clear and easy-to-use user interface, fully integrated into IBM Content Navigator. Through predefined workflows and a clear structure, users can quickly and securely manage retention periods, set deletion holds, and delete documents in accordance with compliance guidelines.

Management of Temporary Holds

The management of deletion holds is an essential component of the Retention Solution. In this view, users can apply manual or automated holds to protect documents from accidental deletion. Filter criteria assist in quickly identifying relevant documents and applying or removing holds precisely.

Definition of Approval Processes

The Retention Solution offers multi-stage approval logic to ensure that only authorized individuals can approve documents for deletion. In this section, administrators can configure individual approval processes, e.g., based on the four-eyes principle or with extended verification steps for critical documents.

Process-Oriented Deletion Approval

This view demonstrates how users receive a list of documents pending deletion and can review them on a sample basis. If necessary, individual documents can be excluded from deletion via a manual hold. If no approval is granted, the document's retention period is automatically extended.

Report Presentation

The Retention Solution offers extensive reporting functionalities to ensure transparent tracking of all deletion and retention processes.

Frequently Asked Questions about the
SERVICEMANAGER

What is the technical foundation of the SERVICEMANAGER?

The SERVICEMANAGER is based on an OSGI platform (Apache Karaf) featuring an IoC Container (Blueprint Framework) and a Routing Framework (Apache Camel). These standard frameworks ensure long-term viability through continuous development and regular updates.

What conversion capabilities does the SERVICEMANAGER offer?

The SERVICEMANAGER supports PDF conversion of Office documents as well as subsequent conversion for scanned documents. The Jadice Server from Levigo is additionally required for conversion.

How can the SERVICEMANAGER be monitored?

The SERVICEMANAGER offers JMX support for integration into established monitoring tools. Furthermore, status queries via script (local and remote) are possible, and status changes as well as error messages can be sent via email.

Can individual processes be mapped?

Yes, the SERVICEMANAGER enables the mapping of any processes. Workflows can be split, merged, and incorporate both parallel and serial elements within the process. The use of Enterprise Integration Patterns and Content-based Routing offers maximum flexibility.

Maximum Availability and Efficiency
IT Operations for Your SERVICEMANAGER

Application Management Services

For the seamless IT operation of your enterprise applications.

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The SERVICEMANAGER is the core of your process automation and document processing. To ensure its full performance, we offer comprehensive IT operational services. As an IBM Platinum Partner , we possess the necessary expert knowledge to optimally support your SERVICEMANAGER and the entire FileNet infrastructure.

Through our professional IT operations, you maximize the efficiency of your SERVICEMANAGER and secure the future viability of your ECM platform. Let us together elevate the performance of your IT infrastructure to a new level.

Accessibility Report
Accessibility and compliance

SERVICEMANAGER has been evaluated in accordance with EN 301 549 and WCAG 2.1 (Level AA). The following Accessibility Conformance Report (VPAT® 2.5) documents the current status of accessibility.

You can find the accessibility reports here:

The countdown is on...
End of Support

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End of Support

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Discover how the SERVICEMANAGER can seamlessly integrate your software systems with your Enterprise Content Management system and eliminate media discontinuities and interrupted process chains. Opt for a simple, flexible, and rapidly deployable solution. Our team of experts is available to discuss your individual requirements.

We look forward to supporting you in optimizing your document processing and process automation!

Data and Analytics

Document Logistics

Operations