Service manager
Automate error-prone activities
Efficient document processing
In modern corporate environments, IT departments are faced with the challenge of managing numerous recurring tasks. Periodic document imports, the monitoring of deadlines, the integration of scanning systems and the comparison of data with existing systems tie up valuable resources. Added to this is the need to automate process steps and to create and send reports automatically. These tasks require a powerful platform that offers both flexibility and reliability in order to increase efficiency in day-to-day business.
What is the SERVICEMANAGER?
SERVICEMANAGER is an advanced platform for managing background services and mass processes. As a flexible integration platform, it enables the connection of third-party systems on the basis of established Enterprise Integration Patterns (EIP). Particularly noteworthy is its seamless integration into IBM Enterprise Content Management platforms (e.g. FileNet Content Manager) via special ECM connectors.
The platform offers standard components that reduce the implementation effort when implementing functional and technical requirements. It also supports hot deployment so that changes can be imported without system interruptions.
Comprehensive monitoring functions enable comprehensive and up-to-date process monitoring. SERVICEMANAGER also provides background services that ensure efficient processing of mass data.
Efficient process automation for your company
SERVICEMANAGER functions
Powerful automation functions enable the scheduling and control of tasks as well as the mapping of simple to complex processes. Extensive predefined components allow integration with a wide range of systems, while advanced administration and monitoring functions ensure efficient operational management.
Administration &
Monitoring
A powerful shell and web interface makes it easier to manage background services. Administrators can establish a connection via SSH (Secure Shell) and control services with the help of auto-completion and wildcard support. JMX support enables integration into established monitoring tools for monitoring system health.
Document import & conversion
Automatic synchronization of properties between different objects in the ECM system. In this way, file properties can be regularly propagated to associated documents to keep metadata consistent. By connecting to third-party systems, meta information can be automatically enriched and updated.
Synchronization & data enrichment
Automatic synchronization of properties between different objects in the ECM system. In this way, file properties can be regularly propagated to associated documents to keep metadata consistent. By connecting to third-party systems, meta information can be automatically enriched and updated.
Notification system
Automated email notifications can be sent to relevant stakeholders based on the events in the ECM system. For workflow tasks, emails are created with direct links to the corresponding tasks. A flexible template mechanism allows notifications to be customized according to company requirements.
Flexible sequence control
The mapping of any process sequences is made possible by comprehensive control options. Processes can be split, merged and executed both in parallel and in series. The implementation of enterprise integration patterns such as content-based routing ensures precise process control even for complex business processes.
Hot deployment
New or updated background services can be provided during operation without restarting the system. This ensures continuous availability and reduces maintenance windows to a minimum. The modular architecture enables flexible scaling of the system in line with the company's growing requirements.
Optimize your ECM processes with the latest technology
Advantages of SERVICEMANAGER
The implementation of SERVICEMANAGER brings numerous advantages for companies that want to optimize their ECM processes:
Effizienzsteigerung
Cost savings
Improved data quality
Future security
Accelerated implementation
Seamless connection of your IT landscape
Central hub for seamless system integration
SERVICEMANAGER was designed as a universal integration platform and offers a wide range of connection options. As a central element in the IT landscape, it enables seamless communication between different systems based on established Enterprise Integration Patterns (EIP). The flexible architecture supports both classic on-premise solutions and modern cloud services. Predefined connectors significantly reduce the development effort, allowing integration projects to be implemented more quickly and cost-effectively. The extensive support of various protocols and data formats ensures that SERVICEMANAGER can act as a central hub for the exchange of information within the company.
- IBM ECM integration: Native connectors for FileNet Content Manager and FileNet Image Services, for example
- API connection: Support for SOAP/REST services for connecting to cloud services and modern applications
- Database connectivity: Java Database Connectivity (JDBC) support for data synchronization and enrichment of meta information
- Messaging support: JMS integration for event-driven processes and asynchronous communication
- System monitoring: JMX-based monitoring options for seamless integration into existing monitoring infrastructures
A look inside the tool
The Retention Solution offers a clear and easy-to-use user interface that is fully integrated into the IBM Content Navigator. With predefined workflows and a clear structure, users can quickly and securely manage retention periods, set deletion locks and delete documents in accordance with compliance guidelines.
Management of temporary locks
The management of deletion locks (holds) is an essential part of the Retention Solution. In this view, users can set manual or automated holds to protect documents from accidental deletion. Filter criteria help to quickly identify relevant documents and apply or remove holds in a targeted manner.
Definition of approval processes
The Retention Solution offers a multi-level release logic to ensure that only authorized persons can release documents for deletion. In this area, administrators can configure individual release processes, e.g. according to the dual control principle or with extended check steps for critical documents.
Process-oriented deletion release
This view shows how users can obtain a list of documents awaiting deletion and check them randomly. If necessary, individual documents can be excluded from deletion via a manual lock. If no release is given, the retention period of the document is automatically extended.
Presentation of the reports
The Retention Solution offers extensive reporting functions to ensure transparent tracking of all deletion and retention processes.
Frequently asked questions about
SERVICEMANAGER
SERVICEMANAGER is based on an OSGI platform (Apache Karaf) with IoC Container (Blueprint Framework) and Routing Framework (Apache Camel). These standard frameworks offer future-proofing through continuous development and regular updates.
SERVICEMANAGER supports the PDF conversion of Office documents as well as the subsequent conversion of scanned documents. The Jadice Server from Levigo is also required for the conversion.
SERVICEMANAGER offers JMX support for integration into established monitoring tools. In addition, status queries are possible via script (locally and remotely), and status changes and error messages can be sent by email.
Yes, SERVICEMANAGER makes it possible to map any process. Processes can be split, merged and both parallel and serial elements can be integrated into the process. The use of enterprise integration patterns and content-based routing offers maximum flexibility.
Maximum availability and efficiency
IT operations for your SERVICEMANAGER
SERVICEMANAGER is the heart of your process automation and document processing. To ensure its full performance, we offer you comprehensive IT operating services. As an IBM Platinum Partner , we have the necessary expert knowledge to provide optimum support for your SERVICEMANAGER and the entire FileNet infrastructure.
Our professional IT operations maximize the efficiency of your SERVICEMANAGER and ensure the future viability of your ECM platform. Let's raise the performance of your IT infrastructure to a new level together.
Contact us now at
We will be happy to advise you!
Discover how SERVICEMANAGER can seamlessly integrate your software systems with your enterprise content management system and eliminate media discontinuities and interrupted process chains. Rely on a simple, flexible and quickly deployable solution. Our team of experts is at your disposal to discuss your individual requirements.
We look forward to supporting you in optimizing your document processing and process automation!
Andreas Carlsen
Senior Manager
Application Management
andreas.carlsen@isr.de
+49(0)151 527 451 25