Service Monitor
Understand what's going on!
Your automation platform at a glance
In today's fast-paced business world, even small disruptions in your business-critical applications can have a significant impact. SERVICE MONITOR detects potential problems before they become real crises. It continuously monitors all components of your business automation environment, giving your administrators valuable insights into their health status and alerting them in good time. The result? More satisfied customers, more productive employees and IT teams that can focus on innovation instead of troubleshooting.
What is the SERVICE MONITOR?
Think of SERVICE MONITOR as a highly developed "health system" for your digital business automation (BA). Like a good doctor, it not only treats individual symptoms, but also keeps an eye on your overall well-being. It not only provides diagnoses, but also points the way to the right "treatment". This early warning enables your IT teams to react more quickly and intervene more precisely. This shortens both the time it takes to detect a problem and the time it takes to resolve it.
It also avoids the well-known "not my problem" syndrome between different IT teams by clearly identifying where exactly the problem lies. If your application specialists are not available, SERVICE MONITOR can forward important information to central IT management systems such as Dynatrace or ServiceNow - comparable to an automatic emergency call, which ensures that your important systems remain in view around the clock.
Intelligent monitoring for your business automation
As a single point of control, SERVICE MONITOR enables the monitoring of all critical components for business automation environments and automates essential monitoring tasks. The solution integrates seamlessly into existing IT operations tools and supports both traditional and container-based deployments.
- Functional monitoring: Automated checks of business automation applications and understanding of the availability and performance of the entire platform
- Application-centric IT operations: Holistic view in single point of control including synthetic user experience
- Manage everywhere: Monitoring of traditional systems and containers, deployed on premise, in private or hybrid cloud (AWS, Azure, etc.)
- Open ecosystem: Integration in ITSM tools such as Instana for observability, IBM AIOps for AI-infused IT operations 24/7, ServiceNow for incident management, Slack or Teams for ChatOps via webhook, logfile, SMTP
- Content: IBM FileNet Content Manager, IBM FileNet Image Manager, IBM Datacap, IBM Content Manager OnDemand
- Workflow: Business Automation Workflow & Case Manager
- Governance: Content Collectors, Enterprise Records
- Middleware: Databases, Application Server, Web Server, Spectrum Protect (TSM)
- Infrastructure: Server, log files, storage
- Add-ons for business automation platforms: In-house developed applications (e.g. import tools), 3rd party tools
The SERVICE MONITOR...
- Automates the daily operation of the business automation platform 24/7
- relieves administrators so that they can concentrate on strategic issues (e.g. cloud transformation or expanding the functionalities of the Cloud Pak for Business Automation)
- offers single point of control for parallel operation of traditional installations and BA/ECM containers during Journey to Cloud
Added value for your business and teams
Benefits at a glance
The SERVICE MONITOR creates considerable added value for everyone involved. We have summarized a few advantages for you here:
- Fault-free specialist areas: Automated health checks and proactive alerting minimize downtime and speed up problem resolution. This protects user productivity, improves the end customer experience and secures sales and brand reputation through preventive error avoidance.
- Simplified management for BA administrators: Early insights and alerts for on-premise and cloud environments enable an improved overall picture of the BA platform. This reduces mean time to innocence, optimizes incident detection and resolution and frees up time for value-adding activities by automating routine checks.
- Optimized IT operations and service quality: 24/7 operational support through event forwarding and integration with AI and automation functions improve response time KPIs, SLAs and SLOs. This leads to higher BA service quality while reducing operating costs and risks.
SERVICE MONITOR
A look inside the tool
Get an insight into how SERVICE MONITOR monitors, analyzes and optimizes your business automation environment. Since 2022, we at ISR have been part of the CENIT EIM Group , so we are working together to help our customers use their data efficiently. Together with the experts from CENIT, we will show you how the tool helps to optimize information company-wide and improve business processes.
View all systems and assigned subsystems. Use the systems view to immediately identify the worst status of the overall system and the respective subsystem at a glance.
Gain insight into the user perspective with synthetic user checks. Focus on the important events with easy-to-use filters and find the true cause of the error more quickly.
View all situations at a glance and view individual timelines (below) with all samples. This allows you to quickly identify individual cases or the start of a critical trend.
Want a different perspective? In the situation perspective, you can see all incidents sorted by severity.
SERVICE MONITOR
Video
Monitoring, perfectly networked
Seamless integration
SERVICE MONITOR integrates seamlessly into existing IT infrastructures and offers numerous interfaces:
- ITSM tools: Integration with ServiceNow for Incident Management
- Observability platforms: Supplement to IBM Instana or Dynatrace
- AIOps solutions: Cooperation with IBM Cloud Pak for AIOps
- Communication platforms: Connection to Slack or Microsoft Teams for ChatOps
- Standard integration: Support of webhooks, logfiles and SMTP for event forwarding
- Cloud environments: Monitoring in AWS, Azure and other cloud platforms
Frequently asked questions
SERVICE MONITOR
SERVICE MONITOR enables a step-by-step migration to the cloud by monitoring both traditional installations and containerized environments. Administrators can concentrate on the cloud transformation and the expansion of further functionalities, while the SERVCIE MONITOR secures ongoing operations.
The reduction of Mean-Time to Detect (MTTD) and Mean-Time to Resolve (MTTR) improves the response time and helps to ensure the agreed service availability and thus contributes to compliance with agreed Service Level Agreements (SLAs) through proactive monitoring and early alerting.
Yes, SERVICE MONITOR can monitor not only IBM Business Automation solutions, for example, but also in-house developed and third-party solutions. Examples include import tools, the ISR Information Office or SERVICE MANAGER. This ensures a holistic view of the Business Automation platform.
It offers interfaces to common ITSM and AIOps tools such as ServiceNow and IBM Cloud Pak for AIOps. It also enables events to be forwarded to observability platforms such as IBM Instana or Dynatrace and can be used with communication platforms such as Slack or Microsoft Teams for ChatOps.
Individual IT monitoring for maximum service quality
Our expertise - your benefit
Our expertise - your advantage
Successful IT monitoring begins with a detailed requirements analysis in which we jointly determine which systems and applications are to be monitored and in which environments they are operated - whether on premise, in the cloud or in hybrid infrastructures. On this basis, we develop a suitable solution scenario that enables a customized implementation of the monitoring solution. We also take into account the costs for software licenses and services in order to design a transparent and efficient monitoring strategy.
With well-planned IT monitoring, we help to minimize downtime, optimize IT operations and promote high service quality.
Contact us now at
We will be happy to advise you!
Find out how SERVICE MONITOR can protect your business automation platform and ensure the productivity of your specialist departments. Our experts will be happy to advise you on the possibilities of monitoring and automating health checks for your IBM Content, Workflow and Cloud Pak for Business Automation applications.
Andreas Carlsen
Senior Manager
Application Management
andreas.carlsen@isr.de
+49(0)151 527 451 25