Process Management Consulting

Efficient Process Management
Our Consulting Services

Efficient processes are not accidental – they result from targeted process management. Often, companies lack a central authority to control, standardize, and optimize processes. We help you gain a comprehensive overview of your business processes. Our objective: to systematically analyze processes, design them efficiently, and automate them judiciously. This ensures transparency, efficiency, and sustainable success across all organizational units. Learn more about our service portfolio, compelling references, and why you should partner with us.
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Our Process Management Consulting Services
An Overview

Process Modeling

As part of our process management consulting, we create a detailed process landscape to enhance the overview and comprehensibility of your operations. Using tools such as BPMN or EPK, we visualize processes, document them systematically, and identify optimization potential. This lays the foundation for increased efficiency, automation, and compliance.

Process Analysis & Optimization

We analyze current processes, identify inefficiencies and bottlenecks, and develop optimized target processes: end-to-end, value-adding, and with a focus on employees and customers. For this, we either utilize employee surveys for qualitative data collection or leverage Process Mining as a data-driven approach.

Process Digitalization and Automation

If your processes are still manual and not digitized, we support you in the transformation towards digital business processes to enhance your competitiveness. Where it is sensible and feasible, we implement automation, enabling your employees to focus on truly important and value-adding tasks.

Implementation and Continuous Development

We implement customized BPM software and establish efficient process management. As a vendor-independent consulting firm, we identify the optimal solution for you – leveraging our expertise in IBM, Camunda, and ISR Information Office. As requirements constantly evolve, we continuously support you in the further development and optimization of your processes to sustainably ensure efficiency and agility.

Benefits of Process Management
Why is Process Management Indispensable?

Consistent and strategic process management across all organizational levels is crucial to secure sustainable advantages and strengthen your company's long-term competitiveness. The key benefits include:

  • Increase Efficiency: Well-organized processes eliminate unnecessary steps, reduce errors, and save time – this lowers your costs and increases productivity within your company.
  • Enhance Transparency: Clear process documentation ensures employees understand exactly how operations function. This simplifies daily tasks and provides structure.
  • Ensure Quality: Standardized, optimized processes ensure consistently high quality and smooth operations – this increases satisfaction among employees, customers, and partners.
  • Strengthen Compliance: Regulatory requirements (e.g., data protection, ISO standards) can only be reliably met with thoroughly documented and monitored processes.

Processes are diverse, and so is our experience!
Our wealth of experience

Every action within a company involves a process – whether consciously designed, historically evolved, or simply occurring. Our expertise lies in making these workflows visible, purposefully structuring them, and optimizing them to best meet the needs of the company, its employees, and its customers. Here are some examples:

core processes

Core processes depend on the respective industry and are essential for the success of a company. They are the driving force behind value creation and customer satisfaction. Well-designed process control optimizes workflows and creates sustainable competitive advantages.

Loan Origination Process

Protracted credit decisions in banks, caused by manual reviews and unstructured processes, lead to delays and competitive disadvantages. A digitally managed credit process, featuring automated document verification, AI-powered risk assessment, and seamless integration with rating systems, accelerates decisions from days to minutes.

Claims Processing Workflow

In insurance claims processing, high manual effort and extended processing times reduce customer satisfaction and increase costs. Automated claims intake, rule-based validations, and straight-through processing enable standard cases to be handled directly, while complex cases can be prioritized for expedited resolution.

Commission Settlement Process

In the insurance sector, commission settlements for brokers are often complex due to the manual calculation of numerous factors (e.g., contract volume, cancellation risks). An automated commission system, featuring rule-based calculations and real-time dashboards, enhances transparency, minimizes errors, and expedites payouts.

Supporting Processes

While not directly contributing to value creation, supporting processes significantly impact productivity, costs, and compliance within organizations.

Input Management Process

Incoming documents no longer require manual handling, as input management processes automate this task. These processes ensure efficient handling by separating, classifying, and extracting relevant data from documents. Subsequently, this information is forwarded to downstream systems for further processing and archiving.

Invoice Receipt Process

Companies receive invoices daily. Without a standardized process, this leads to delays, loss of early payment discounts, and compliance risks. Manual approvals and media discontinuities increase administrative overhead. A digitally managed process, featuring automated invoice verification, approval workflows, and straight-through processing, expedites handling. Compliance requirements are automatically ensured through logging and rule sets.

Approval Process

Within organizations, numerous documents require approval, including proposals, contracts, and project protocols. Unclear responsibilities and unstructured communication (e.g., emails, Excel lists) delay decisions and increase the risk of errors. Digital approval processes enable the structuring of workflows, reduction of processing times, and enhancement of transparency, leading to faster and more efficient decision-making.
On-Demand Webinar

Process Mining: The Fitness Studio for Your Processes

Processes should be regularly reviewed to uncover optimization potential. Process Mining enables the measurement of lead times, identification of bottlenecks, and targeted process improvement. In our on-demand webinar, learn how Process Mining functions in practice and the added value it offers your company.
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Many companies rely on digitalization to achieve greater speed and efficiency. However, the real challenge lies in historically evolved processes – often complex, unstructured, and confined to individual departments. If an unclear process is merely digitized, it remains inefficient. We think beyond: We adopt a holistic view of your value creation, challenge existing paradigms, and design natively digital end-to-end processes that empower employees, delight customers, and ensure sustainable success.
Ilan Koch

Senior Consultant | Business Process Automation

References
Successful Process Management Consulting Projects

Manufacturing

M&C TechGroup: Process Optimization as part of an ERP Modernization

To the Reference Report
Banks

Optimization of an Invoice Verification Process

To the Reference Report
Manufacturing

Rollout of a Customer Portal and a Customer Onboarding Process

To the Reference Report

On-Demand Webinar

Process Mining and Mastering Data

Process Mining is often presented as a rapidly deployable tool; however, without a profound understanding and targeted data preparation, the results remain imprecise. In our on-demand webinar, we demonstrate proven methodologies for properly preparing data and accurately interpreting Process Mining results. Learn to make data-driven decisions and strategically enhance your processes.

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Analysis and Optimization of Your Business Processes
ISR Process Assessment

Our Process Assessment is a concise workshop series where we collaborate with your process owners and key users on a specific business process. We capture your as-is processes, identify optimization potential, and develop future-proof to-be processes. In doing so, we consider all relevant dimensions: organization, data, documents, and systems. The result is an increase in your degree of digitalization, automation, and integration. With our Process Assessment, we establish the foundation for efficient, digital, and future-ready business processes.

Our Approach:

01
Assessment
  • Alignment of the process and system scope to be examined
  • Collection and review of existing documentation for initial process evaluation
  • Requirements gathering and evaluation
  • Definition of action areas
02
Collection & Documentation
  • Workshops and interviews with process owners to capture as-is processes
  • Application of Process Mining technology for structured collection of process data
  • Structured documentation of processes, considering the dimensions of organization, data, documents, and systems
03
Analysis & To-Be Design
  • Analysis of cleansed and harmonized data
  • Identification of inefficiencies and optimization potential
  • Design of efficient, automated, and digital to-be processes (process innovation)
04
Results Presentation
  • Presentation of optimized processes and recommendations for action
  • Objective: Increase in the degree of digitalization, automation, and digital integration
  • Creation of a roadmap for digitalization initiatives
  • Rough cost-benefit analysis
05
Implementation
  • Derivation of concrete work packages, user stories, and product backlogs
  • Implementation support for seamless integration
06
Continuous Optimization
  • Regular analysis and adaptation of processes for sustainable improvement

Process Management Consulting with ISR
Why you should partner with us!

Our Process Management Consulting encompasses the holistic modeling, optimization, and automation of your (business) processes. Our focus is on all IT-supported workflows – from your core processes to management and support processes. Here's why you should partner with us:

  • Extensive Experience: Our process consulting is founded on profound experience with client processes across diverse industries, including banking, insurance, and manufacturing. We comprehend industry-specific challenges and develop bespoke solutions. 
  • Proven Methodologies: We analyze processes using established methodologies – ranging from the ISR Process Assessment (workshop series) and Process Mining (data-driven approach) to our comprehensive process toolkit (methodological expertise). This ensures that both qualitative and quantitative factors are integrated into the optimization. Consequently, we can tailor the analysis and digitalization of your processes to your specific needs.
  • Impartial External View: Our experts analyze your processes objectively and identify optimization potential. Based on a comprehensive as-is analysis, we collaboratively develop practical improvements with you and provide support during the implementation of target processes.

We also offer these consulting services
Process Management

Digitalization Consulting
Start your digitalization journey with us and future-proof your processes.
Learn More
Input Management Consulting
Ensure the intelligent processing of incoming documents.
Learn More
Document Management Consulting
Discover how we can optimize your document management processes.
Learn More
Understanding DMS as #IntelligentAutomation for Documents

Read more on the ISR Blog
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Digital Customer Onboarding Process – The Moment of Process Truth

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BPM, BPA, RPA – The Process Automation Family

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Get in touch with us now
We would be pleased to advise you.

Do you wish to digitalize your (business) processes, critically evaluate your existing processes, or implement automated processes? Contact us now – our process consultants look forward to engaging with you and addressing your unique challenges.
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Angelina Jordan
Account & Marketing Manager
Document Logistics
angelina.jordan@isr.de
+49(0)151 422 06 942

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