Process management consulting

Efficient process management
Advice from our company

Efficient processes are no coincidence - they are the result of targeted process management. Companies often lack a central authority that controls, standardizes and optimizes processes. We help you to gain an overview of your business processes. Our aim is to analyze processes in a structured manner, design them efficiently and automate them in a meaningful way. In this way, we ensure transparency, efficiency and sustainable success across all organizational units. Find out more about our service portfolio, exciting references and why you should work with us.
Get in touch with us

Our process management consulting services
An overview

Process modeling

As part of our process management consulting, we create a detailed process map for a better overview and understanding of your processes. Using BPMN or EPK, for example, we visualize processes, document them systematically and identify optimization potential. In this way, we lay the foundation for greater efficiency, automation and compliance.

Process analysis & optimization

We analyze actual processes, identify inefficiencies and bottlenecks and develop optimized target processes: End-to-end, value-adding and with a focus on employees and customers. In doing so, we either use employee surveys for qualitative analysis or rely on process mining as a data-driven approach.

Process digitization and automation

If your processes are still manual and not digitalized, we support you in the transformation to digital business processes in order to increase your competitiveness. Where it makes sense and is possible, we rely on automation so that your employees can focus on the really important and value-adding tasks.

Implementation and further development

We implement customized BPM software and establish efficient process management. As a vendor-independent consultancy, we will find the best solution for you - with expertise in IBM, Camunda and ISR Information Office. As requirements are constantly changing, we continuously support you in the further development and optimization of your processes to ensure efficiency and agility in the long term.

Advantages of process management
Why is process management indispensable?

Consistent and strategic process management across all organizational levels is crucial for securing sustainable benefits and strengthening your company's competitiveness in the long term. The most important advantages are

  • Increase efficiency: Well-organized processes avoid unnecessary work steps, reduce errors and save time - lowering your costs and increasing productivity in your company.
  • Create transparency: Clear process documentation means that employees know exactly how processes work. This makes day-to-day work easier and provides structure.
  • Ensuring quality: Standardized, optimized processes ensure consistently high quality and smooth workflows - this increases the satisfaction of employees, customers and partners.
  • Strengthen compliance: Regulatory requirements (e.g. data protection, ISO standards) can only be reliably met with properly documented and monitored processes.

Prozesse sind vielfältig, unsere Erfahrungen auch!
Unser Erfahrungsschatz

Behind every action in a company is a process - whether it is a deliberately designed process, one that has evolved over time or one that simply happens. Our expertise lies in making these processes visible, designing them in a targeted manner and optimizing them so that they best meet the needs of the company, its employees and its customers. Here are some examples:

Kernprozesse

Kernprozesse hängen von der jeweiligen Branche ab und sind essenziell für den Unternehmenserfolg. Sie sind die treibende Kraft hinter Wertschöpfung und Kundenzufriedenheit. Eine durchdachte Prozesssteuerung optimiert Abläufe und schafft nachhaltige Wettbewerbsvorteile.

Lending process

Lengthy credit decisions at banks due to manual checks and unstructured processes lead to delays and competitive disadvantages. A digitally controlled credit process with automated document review, AI-supported risk assessment and seamless connection to rating systems accelerates decisions from days to minutes.

Damage treatment process

In insurance claims processing, high manual effort and long processing times reduce customer satisfaction and increase costs. Automated claims recording, rule-based checks and dark processing allow standard cases to be processed directly and complex cases to be prioritized.

Commission settlement process

In insurance, commission settlements for brokers are often complex, as many factors (e.g. contract volume, lapse risks) are calculated manually. An automated commission system with rule-based calculations and real-time dashboards creates transparency, reduces errors and speeds up payment.

Supporting processes

Even if they do not contribute directly to value creation, supporting processes have a significant impact on productivity, costs and compliance in companies.

Input management process

Incoming documents no longer have to be received manually, as input management processes take over this task automatically. They ensure efficient processing by separating and classifying documents and extracting relevant data. This information is then forwarded to downstream systems for further processing and archiving.

Invoice receipt process

Companies receive invoices every day. Without a standardized process, delays, cash discount losses and compliance risks arise. Manual approvals and media disruptions increase the administrative workload. A digitally controlled process with automated invoice verification, approval workflows and dark processing speeds up processing. Compliance requirements are automatically ensured through logging and rules and regulations.

Release process

In companies, there are numerous documents that need to be approved - including offers, contracts and project protocols. Unclear responsibilities and unstructured communication (e.g. emails, Excel lists) delay decisions and increase the risk of errors. Digital approval processes can be used to structure workflows, shorten processing times and increase transparency, allowing decisions to be made more quickly and efficiently.
On-demand webinar

Process Mining: The gym for your processes

Processes should be reviewed regularly in order to uncover optimization potential. Process mining can be used to measure throughput times, identify bottlenecks and improve processes in a targeted manner. Find out in our on-demand webinar how process mining works in practice and what added value it offers your company.
View now
Employee picture of Ilan Koch
ISR logo optional
Many companies are turning to digitalization to become faster and more efficient. However, the real challenge lies in the processes that have evolved over time - often complex, unstructured and limited to individual departments. If an unclear process is simply digitized, it remains inefficient. We think ahead: we take a holistic view of your value creation, question the status quo and design native digital end-to-end processes that relieve employees, inspire customers and ensure sustainable success.
Ilan Koch

Senior Consultant | Business Process Automation

References
Successful process management consulting projects

Manufacturing

M&C TechGroup: Process optimization as part of ERP modernization

To the reference report
Banks

Optimization of an invoice verification process

To the reference report
Manufacturing

Rollout of a customer portal and a customer onboarding process

To the reference report

On-demand webinar

Process mining and mastering the data

Process mining is often presented as a tool that can be used quickly - but without a sound understanding and targeted data preparation, the results remain inaccurate. In our on-demand webinar, we will show you proven procedures for preparing data correctly and interpreting process mining results correctly. Learn how to make data-based decisions and improve your processes in a targeted manner.

Learn more

Analysis and optimization of your company's processes
ISR Process Assessment

Our process assessment is a compact series of workshops in which we work with your process owners and key users on a specific business process. We record your current processes, identify optimization potential and develop future-proof target processes. In doing so, we consider all relevant dimensions: Organization, data, documents and systems. The result: an increase in your level of digitalization, automation and integration. With our process assessment, we create the basis for efficient, digital and future-proof business processes.

Our approach:

01
Inventory
  • Coordination of the process and system scope to be examined
  • Collection and review of existing documentation for initial process evaluation
  • Recording and evaluating the requirements
  • Definition of the fields of action
02
Survey & documentation
  • Workshops and interviews with process owners to record the current processes
  • Use of process mining technology for the structured collection of process data
  • Structured documentation of processes, taking into account the dimensions of organization, data, documents and systems
03
Analysis & target design
  • Analysis of adjusted and harmonized data
  • Identification of inefficiencies and optimization potential
  • Development of efficient, automated and digital target processes (process innovation)
04
Presentation of results
  • Presentation of the optimized processes and recommendations for action
  • Goal: Increase the degree of digitalization, automation and digital integration
  • Creation of a roadmap for digitalization measures
  • Rough cost/benefit assessment
05
Implementation
  • Derivation of concrete work packages, user stories and product backlogs
  • Support during implementation for seamless integration
06
Continuous optimization
  • Regular analysis and adaptation of processes for sustainable improvement

Process management consulting with ISR
Why you should rely on us!

Our process management consulting includes the holistic modelling, optimization and automation of your (business) processes. Our focus is on all IT-supported processes - from your core processes to management and support processes. That speaks for us:

  • Many years of experience: Our process consulting is based on in-depth experience with customer processes from a wide range of sectors - including banking, insurance and the manufacturing industry. We understand industry-specific challenges and develop tailor-made solutions.
  • Proven methods: We analyze processes using proven methods - from the ISR Process Assessment (workshop series) to process mining (data-driven approach) and our large process toolbox (methodological knowledge). In this way, we ensure that both qualitative and quantitative factors are incorporated into the optimization. This enables us to analyse and digitalize your processes in line with your needs.
  • Objective view from the outside: Our experts analyze your processes impartially and identify potential for optimization. Based on an in-depth analysis of the current situation, we work with you to develop practical improvements and support you in implementing the target processes.

We also offer these consulting services at
Process management

Digitization consulting
Start your digitalization with us and make your processes future-proof.
Learn more
Input management consulting
Ensure the intelligent processing of incoming documents.
Learn more
Document management consulting
Discover how we can make your document handling more efficient.
Learn more
Understanding DMS as #IntelligentAutomation of documents

Read more in the ISR blog
Valuable content on the topic of process management

Abstract Hologram Landscape background

Digital customer onboarding process - the hour of process truth

Customer portals are not only the shop window to the customer, but increasingly also the communication center. Find out ...
Read blog article
Blog articles in the category: Digitalization

BPM, BPA, RPA - the family of process automation

Business processes are at the heart of every company. What does process automation mean and what does it involve? ...
Read blog article

Contact us now at
We will be happy to advise you!

Do you want to digitize your (business) processes, put your existing processes to the test or implement automated processes? Get in touch now - our process consultants look forward to hearing from you and your individual challenges.
Portrait of ISR colleague

Angelina Jordan
Account & Marketing Manager
Business Process Automation
angelina.jordan@isr.de
+49(0)151 422 06 942

Xing Linkedin